Refund & Return Policy

Overview

MetzgerWrites LLC ("we," "us," or "our") is an Indiana single-member LLC operated by Kira Gill. We want you to be satisfied with your purchase. Please read this policy carefully before placing an order.

Physical Products (Signed Books & Merchandise)

We accept returns on physical products within 14 days of confirmed delivery, provided the item is unused, in its original condition, and in original packaging.

• To initiate a return, email metzgerwrites@gmail.com with your order number and reason for return.
• Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
• Refunds are issued to the original payment method within 5–10 business days of receiving the returned item.
• Signed or personalized items are non-refundable unless damaged in transit.

Digital Downloads

Due to the nature of digital products, all sales of digital downloads (eBooks, PDFs, digital art) are final and non-refundable once the download link has been accessed or the file delivered.

If you experience a technical issue preventing access to your purchase, contact us within 7 days and we will work to resolve the issue or issue a replacement.

Scoops & Locker Co. Mystery Boxes

Mystery box and mystery locker purchases are final sale. By purchasing a mystery product, you acknowledge and accept that:

• The specific contents are not guaranteed and are revealed upon opening.
• Item value may vary and is not guaranteed to equal or exceed the purchase price.
• No exchanges or refunds will be issued based on item preference or perceived value.
• Damaged items must be reported with photographic evidence within 48 hours of delivery to qualify for a replacement or store credit.

Subscription Boxes (Monthly Hoard)

Subscription box charges are non-refundable once the billing cycle has processed and the box has shipped. You may cancel your subscription at any time to prevent future charges. See our Subscription Policy for full details.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at metzgerwrites@gmail.com within 48 hours of delivery with:

• Your order number
• A description of the issue
• Clear photographs of the damage or incorrect item

We will arrange a replacement or full refund at no additional cost to you.

Contact

Questions about this policy? Reach us at: