FAQ — Metzger Writes

Question 1

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) processed securely through Stripe. Cash App Pay and PayPal are also accepted at checkout. All transactions are encrypted and processed over HTTPS.

Question 2

How long does processing and shipping take?

Accepted Answer

Orders are processed within 1–3 business days. Standard shipping typically takes 5–8 business days after processing. Priority shipping takes 2–3 business days. You will receive a shipping confirmation email with tracking once your order ships.

Question 3

Do you ship internationally?

Accepted Answer

Currently we ship within the United States only. International shipping options are being evaluated and will be announced when available.

Question 4

What is your refund and return policy?

Accepted Answer

Digital downloads are non-refundable once delivered. Physical products may be returned within 14 days of receipt if unopened and in original condition. See our full Refund Policy for details.

Question 5

What is included in every Scoop & Locker kit?

Accepted Answer

Every Scoop & Locker box is curated around a theme and includes a selection of exclusive items — typically a signed or exclusive edition book, bookish merchandise, collectible items, and a few surprise extras. Exact contents vary by tier and month. Higher tiers include more items and premium exclusives.

Question 6

Can I place a custom order?

Accepted Answer

Custom orders are available on a limited basis for bulk gifting and special occasions. Contact us at the Scoop & Locker inquiry form on the Scoop & Locker page to discuss your needs. Custom orders require a minimum lead time of 3 weeks.

Question 7

When do subscription boxes ship?

Accepted Answer

Subscription boxes ship between the 10th and 15th of each month. You will receive a shipping notification with tracking once your box is on its way.

Question 8

Can I pause or cancel my subscription?

Accepted Answer

Yes. You can pause or cancel your subscription at any time from your account dashboard. Cancellations must be made before the monthly billing date to avoid being charged for the next cycle.

Question 9

Why is age verification required for Obsidian AfterDark Studio?

Accepted Answer

Obsidian AfterDark Studio is an 18+ division offering adult-themed content and products. Age verification is required by law and by our own policy to ensure that all customers accessing this section are adults. You must confirm your age before entering. Your verification is stored for your current browser session only.

Question 10

Is my Obsidian AfterDark order shipped discreetly?

Accepted Answer

Yes. All Obsidian AfterDark Studio orders are shipped in plain, unmarked packaging with no adult branding on the outside of the box. The return address and shipping label use a neutral business name. Your privacy is our priority.

Question 11

What will appear on my card statement?

Accepted Answer

Your card statement will show a neutral billing descriptor — "MGL Studio" — with no adult branding or reference to the product contents.

Question 12

How long does Obsidian AfterDark order processing take?

Accepted Answer

Obsidian AfterDark orders are processed within 3 business days. You will receive an order confirmation email from "MGL Studio Orders" with your order details, shipping address, and estimated processing time. Shipping notifications follow once your order ships.

Question 13

Are Obsidian AfterDark products indexed by search engines?

Accepted Answer

No. The Obsidian AfterDark Studio section is excluded from search engine indexing. It does not appear in Google, Bing, or other search results. Access is only through the direct link on this site after age verification.

Frequently Asked Questions

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